Our audits can run totally invisible to the user, or you can have them prompted. One of the prompt options allows you to ask them questions of your choosing. You can make it optional to answer or mandatory.
You can ask them if they have any open support tickets, or, well, anything you want that can help you in your job.
This unique E-Z Audit feature also means you can get users to send you information that has to be manually done, usually by IT staff, such as "What's the asset tag number pasted to the bottom of your laptop."