E-Z Audit On Demand Updates & Support

Applies to Version 12 only

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Contact E-Z Audit support

E-Z Audit On-Demand Updates - Version 11
Module	Revision	Updated on	Download
Full install	11.0.1003	28 April 2008	Download

Read the User's Guide   which contains information on installing, deploying and using E-Z Audit On-Demand

Most asked question:

• I am not getting all my PCs reported using the E-Z Audit On-Demand add on.

  • Are these users logged off?  If they log out of their PCs, the machine is not available to audit.
    

  • Have they rebooted or logged off and back on since you first implemented On-Demand?  On-Demand does not take effect until the user has logged in and the logon script has run.
    

  • Do your users have the correct permissions set for the folders on your server where you launch On Demand and where the audits are saved to?  Review the E-Z Audit Quick Start Guide to set up the E-Z Audit folders, as these are the same ones you use for the On Demand audit modules.
    

  • Ensure that the folders have read, write, create, delete, execute permissions explicitly declared for all your users, typically the “Everyone" group. If users do not have the correct permissions, then they cannot write to the error log file and/or launch the audits. Most of the support issues we get for On-Demand are resolved via fixing permissions.
    

  • In the “ezaudit" folder you should have odstart.exe, ondemand.exe, ezstart.exe and ezscan.exe, and a configuration file created by E-Z Audit, by default config.ezc.
    

  • Ensure that you have added On-Demand to your logon script, like:
     
     “\\your_server_name\ezaudit\odstart.exe"
    

  If the above are in place and correct, then in the \\your_server_name\ezaudit folder look for oderrlog.txt. This file would log problems launching On-Demand at the PC.