Learn about E-Z Audit with our Pre-Sales FAQ, addressing the most common questions.

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Pre-Sales Frequently Asked Questions

Short answers, where applicable, are next to the question.  For more details click the question.


Do I need to deploy anything to my PCs?

No, there is nothing to install, copy or otherwise deploy to any PC.

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Do I need to install anything onto my servers?  Do any services have to run on the server?

No, you do not need to run any installation on your server, and E-Z Audit does not run any services or programs on the server itself.  For more information, please read the Quick Start Guide

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Security is an issue.  Do I need to open any ports, enable any protocols, etc.?

No ports to open, no protocols to worry about.  Using E-Z Audit is akin to putting Notepad on your server and having a user launch it at their PC to type "Hello World." and saving that plain text file.

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Does data remain on my network?

Yes.  Unlike some other products, no data is sent to us nor stored anywhere but on your network or PCs.

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Do I need any dedicated equipment?

No.

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Where do I actually install E-Z Audit?  How do I get started?

The download package ezsetup.msi is the complete installer.  Install this to your PC not the server. You later copy some files to a folder you will create on the server. 

Read the Quick Start Guide for the simple steps to start auditing.

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What Operating systems can I audit using E-Z Audit?

E-Z Audit can perform software and hardware audits on:

Windows 7

Windows Vista

Windows XP

Windows 2000

Windows Server 2000

Windows Server 2003

Windows Server 2008

Windows 98 SP2; treated as legacy system with no support

Windows 95 with Internet Explorer 5 or newer; treated as legacy system with no support

Windows NT4 with SP6 and Internet Explorer 4.01 SP1 or higher; treated as legacy system with no support

Windows 9x and NT4 is legacy software that is no longer supported by Microsoft. We are no longer making changes to accommodate these operating systems.  In most cases  you should have no problems with auditing them provided the minimums above are present on the machines being audited.

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What Network Operating systems can host the audit modules?

Windows Server 2000 or higher

Windows NT4 SP6

Netware 4.x or higher

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What kind of impact does E-Z Audit have on my network?  What sort of traffic can I expect?

E-Z Audit is not like discovery-type products or others dependent on WMI or other techniques that hit your LAN with massive traffic.   It is roughly the equivalent of your users saving text files created at their PCs across your LAN.  Launching the audits pushes far fewer bytes than opening a typical accounting Excel spreadsheet.

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Can I audit remote workers who are not on my LAN or WAN?

Yes!  You can audit via USB flash drive  or use E-Z Audit Remote

What report formats do you use?  Database formats?

We offer a variety of reports covering the different types of information an administrator or manager could want.  You can export to comma-separated values (CSV), or tab-delimited text, either of which are usable via Excel or other spreadsheet programs, and ideal for data upload to database programs.  You can also export to an Access 2000 or newer .MDB table format. 

Many reports can be printed out to HTML pages.  Additionally you can export all PC summary data (hardware, installed program titles, services, and more) to a single "package" that you can easily post on an intranet to share with others without needing to install E-Z Audit on their PCs.

Our internal data is encrypted and proprietary, however with the above export capabilities, this is not an issue as you have the ability to easily move the data to your preferred DB program.

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What is your upgrade policy?

All updates to the purchased version are free for the life of the version.  This means "decimal point" update, for example from 12.0 to 12.1 and so forth.

Upgrades are full version changes, for example from Version 11 to Version 12.

We offer a 1 Year Upgrade and Support option which you can purchase at the time you purchase E-Z Audit or for up to 60 days from the date of purchase that extends your technical support and locks in the price of any full version upgrade release for a 12-month period at 50% of the price at which you purchased.

More information

Check for free and discounted upgrade options for your current version

 

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What is your support policy?

The standard license for E-Z Audit comes with 60 days free email technical support.

All responses are generated by real, live people and not from an automated 'canned response' system.   We strive to respond within the same business day, and in the vast majority of cases, do so.

If you purchase E-Z Audit with the 1 Year Upgrade and Support  option  you get 12 months email based tech support.  You can purchase this option up to 60 days from the original purchase date of E-Z Audit.

You can extend just  the tech support for 12 months at any time by purchasing Support Period Extension only.  View prices and purchase a support extension

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Do I need to pay any subscription fees or annual maintenance?

None.  Learn more about updates and upgrades.

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Contacts

Contact Technical Support

Contact Sales

ATConsulting, LLC
P.O. Box 8176
Stamford, CT 06905-0176

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