TIP: Information on the E-Z Audit Intranet
module can be found here.
This includes what's new regarding use on Windows Vista.
Some of my Windows Vista users are having problems with the Intranet
module audit via Internet Explorer.
Please read this
document from our website for information and resolution to this issue.
Not all of my PCs are showing up on the list of PCs in the On Demand
add-on module. Why?
Are these users logged off? If they log out of their PCs, the
machine is not available to audit.
Have they rebooted or logged off and back on since you first
implemented On-Demand? On Demand does not take effect until
the user has logged in and the logon script has run.
Do your users have the correct permissions set for the folders on your
server where you launch On Demand and where the audits are saved to?
Review the E-Z Audit Quick
Start Guide (PDF) to set up the E-Z Audit folders, as these are the same
ones you use for the On Demand audit modules.
In the “ezaudit” folder you should have odstart.exe, ondemand.exe,
ezstart.exe and ezscan.exe, and a configuration file. For
On-Demand prior to Version 9 the configuration file must be a
separate one for On Demand and it must be called ondemand.ezc.
Next ensure that this folder has read, write, create, delete,
execute permissions explicitly declared for all your users,
typically the “Everyone” group. “Full Control” does not always grant
all these permissions, so add these as explicitly granted to
“Everyone”.
Ensure that the “audits” file has the same explicit permissions,
less “execute” as it is not needed there.
Ensure that you have added On-Demand to your logon script, like:
“\\your_server_name\ezaudit\odstart.exe”
If the permissions are not correct, that will cause the problem you
are experiencing.
If the above are in place and correct, then in the
\\your_server_name\ezaudit folder look for oderrlog.txt. This file
would log problems launching On-Demand at the PC.
If users do not have the correct permissions, then they cannot write
to the error log file and/or launch the audits. Most of the support
issues we get for On-Demand are resolved via fixing permissions.