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This FAQ is for troubleshooting problems or quirky questions.  They are rare, but these are the ones we get from time to time.

Troubleshoot the #1 most asked questions about auditing  with the troubleshooter in the Quick Start Guide

 

Current Topics

A fix for the config.exe (scanner configuration module) for Version 12 is included in the Scanner Module Update 12.0.1002 or higher.

Download it here

How do I upgrade from an earlier version of E-Z Audit?

How To Upgrade


I can't see the path where E-Z Audit stores the configuration files, etc.

In Windows Vista or 7, open Windows Explorer and click the Organize button, then Folder and Search Options.  Click the View tab and select the View Hidden Files and Folders option.

You will then be able to browse the C:\ProgramData\EZAudit folders.

Windows Vista/Windows 7 User Account Control (UAC) information:

This applies only to the installation to your PC and is not related to auditing Vista or Windows 7 PCs.  You do not need to be an Administrator at your PC to run the admin console. However, depending on your UAC settings, you may need to run the installer at your PC (and only at your PC, not for auditing) as an Administrator. In Vista, right-click ezsetup.msi and select Run As Administrator. In Windows 7, shift + right-click and select Run as different user and enter the local admin name and password.

UAC can be on or off, and you can switch UAC settings at any later time and it will not affect the functionality of the admin console.

Other Vista/7 Questions?  Read more...

XP SP3 reports Core Duo Processor as PIII

See this Microsoft KB article http://support.microsoft.com/kb/953955

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